DTC OMNICHANNEL ORDER MANAGEMENT

Disconnected orders hurt growth. We fix that.

Deck Commerce is the order management system for D2C brands that unifies inventory and fulfillment across every system and channel to turn operational efficiency into growth.

Commerce is evolving. Is your tech stack holding you back?

Using inflexible systems like ERPs or homegrown tools for order management makes it harder for brands to grow.

Integration Gaps

Silos between sales, inventory, and fulfillment cause costly delays.

Cost Burden

Expensive, hard-to-maintain systems drain resources, leaving teams stuck in fixes, not growth.

Scalability Limits

Legacy systems can’t keep up with channel expansion, order volumes, or peak demand.

Deck Commerce replaces order complexity with connected, scalable order management.

Keep Inventory Accurate, Everywhere

Always know what’s available across every channel so you can avoid lost sales, stop cancellations, and sell more.

Fulfill Faster (and with Fewer Errors)

Automate every step from cart to customer so you can deliver faster, reduce errors, and scale seamlessly.

Get Your Systems in Sync

Connect your back-end systems to your front-end tools so your business runs smoother (and you can grow faster).

Real results and growth in action

2.3x

Faster revenue growth

Deck Commerce customers grow 2.3x faster than their peers.

65%

More inventory exposure

Deck Commerce helps brands show more products to sell more products.

30%

Faster time-to-ship

Deck Commerce helps brands ship faster and scale smarter with automated routing and fulfillment.

"Deck Commerce has been a key partner in helping us scale our global DTC operations."

- Ravi Shankavaram, former CIO of New Balance

"Deck Commerce gives us confidence that orders will flow without issues, even when traffic and volume spike."

- Director of Software Development, Rawlings

"Deck Commerce gave us the flexibility to support new fulfillment strategies within very short timeframes."

-Mike Early, former CIO of Build-a-Bear

How Deck Commerce helps you grow through seamless order experiences for your customers.

Make inventory accurate everywhere

Expand your reach across channels with real-time inventory from every location and partner.

• Connect inventory from every channel
• Update listings automatically
• Add new channels quickly

Turn checkout into a moment of confidence

Increase conversions with accurate availability, advanced buying experiences, and AI-powered delivery options.

• Show intelligent delivery dates
• Display accurate stock
• Offer flexible delivery and payment

Deliver with precision, at any scale

Deliver every order on time and without errors, using smart routing and automation that reduces costs and scales with your business.

• Route orders automatically
• Optimize split shipments
• Automate fulfillment updates

Build loyalty through better post-purchase experiences

Build loyalty after delivery, with clear communication, shopper-friendly returns, and customer-centric service experiences.

• Send proactive updates
• Simplify returns, exchanges, and refunds
• Equip support teams with order visibility

75+ integrations, zero replatforming

Deck Commerce is a flexible system extension upgrade, connecting seamlessly with the technologies you already use.

Customer stories

Deck Commerce has processed 100M+ orders within 50+ countries across the globe. See the results from leading brands who have transformed their direct-to-consumer order experiences.

New Balance

Over a 20+ year relationship, Deck Commerce has helped this global footwear retailer save more than $10M through automation, error reduction, and multi-market infrastructure efficiency.

Build-a-Bear

With Deck Commerce powering fulfillment, Build-A-Bear doubled ship-from-store volume and saw an estimated 10% revenue boost from launching same-day delivery, scaling faster while delighting shoppers with every order.

Newell

Newell streamlined operations across 15+ brands, saving over $50K per brand, then expanded to new sales channels driving a 4% revenue uplift and 28% higher AOV.

Rawlings

Rawlings scaled seamlessly during 1,400% demand spikes with 100% uptime, while also automating personalized orders to save $939K annually and reduce manual work across fulfillment.

HARMAN

With Deck Commerce, HARMAN scaled into 15+ global markets while increasing margins by 5% and increasing AOV by 188% through flexible fulfillment strategies and operational efficiencies.

Order management is everyone’s business

Order management touches every part of your business, but no one team owns it. See how it drives results for ecommerce, operations, and IT, while keeping the entire business growing.

Now is the time

Rising expectations. Shrinking margins. Complex tech stacks. Nothing is getting easier, and your order management should be helping, not holding you back. Let’s fix that – before your next growth moment becomes a missed opportunity.