The order management system for luxury goods and jewelry

Make all your customer experience VIP.

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Luxury goods brands powered by Deck Commerce

Tailor your order management processes

• Craft a high-end omnichannel customer experience that allows customers to buy, fulfill, and return anywhere
• Prevent customer frustration by telling your customers what products you have available for purchase, whether online, in the store, or curbside.
• Fulfill orders in the most efficient and cost-effective way for both your customer and your bottom line via smart order routing.
• Reduce friction in your reverse logistics experience & make returns a breeze with a customer-initiated process.
• Offer advanced customer experiences such as digital and physical gift cards and subscription services.

Why an OMS is critical for luxury goods and jewelry brands

Customers expect a high-end, exclusive experience regardless of channel. That’s why it’s important for luxury goods brands to work with a built-for-purpose order management system that’s agile enough to tackle any new opportunity that comes their way.

45%

of luxury shoppers expect engaging experiences both in-store and online

33%

of US adults buy luxury goods on Amazon

Manage customer expectations beyond the blue box

Historically, luxury goods and jewelry brands have relied on the history and prestige of their brick-and-mortar locations. Customers came to expect an elegant and exclusive experience when they walked through the doors.

With the rise of direct-to-consumer commerce, customers now expect their favorite luxury goods and jewelry brands to create that same unique experience across all their channels, including digital. In fact, Forrester found that online luxury goods shoppers spend just as much as in-store luxury goods shoppers.

To be successful at direct-to-consumer commerce, brands need the right technology in place to create customer experiences that match the caliber of their products.

That’s where we come in.

Are returns an ongoing "manual" struggle for customer service?

With Deck Commerce, you can automate returns workflows to reduce the time your team spends updating payment, inventory, and customer communication, giving your customers a reliable experience every time.

Looking to implement BOPIS, BORIS, or Ship-from-Store?

You're in luck! Deck Commerce has prebuilt workflows built for and trusted by high-volume omnichannel retailers, so you don't have to "DIY." Feel confident you're implementing a scalable solution both your internal teams and customers will love.

Expanding into new global markets?

With Deck Commerce, brands can sell anywhere in the world with an OMS built to handle multiple currencies, languages, & geo-specific workflows. Tap into new markets and grow your brand globally.

Dropping a new item and want to leverage preorders?

With Deck Commerce you can configure automated workflows for preorders and backorders that actually work for your business and don't wreck your inventory levels.

Do your customers know exactly where their order is in the fulfillment process?

With Deck Commerce, brands have real-time visibility into where an order is in the fulfillment process and triggers actions outside of our system to make sure your customers have what they need, when they need it, like order status, shipment notifications, initiate returns, payment capture, SMS notifications, and more!

Does your solution optimize the DTC experience beyond the buy button?

Brands historically put more focus on the front-end experience, forgetting the back-end of the order lifecycle. With Deck Commerce, our agile platform enables brands to curate the exact experience they aim for through our configurable workflows based on 20+ years of DTC expertise.

How an OMS creates more "Happy Paths" for luxury retailers

Why luxury brands are choosing Deck Commerce

Unmatched expertise

We’ve helped footwear brands optimize their ecommerce operations for over 20 years, with tried-and-true capabilities built into our product.

Comprehensive native capabilities

Rather than customize to demise, our out-of-the box SaaS product covers footwear order management from start to finish.

Extensible platform

Deck Commerce is both front and back-end system agnostic with 75+ prebuilt integrations, making it easy to swap, add, or remove any tech as your brand grows.

Ready to create VIP customer experiences?

Get in touch with our team to see how we can help.