ORDER CENTER

Orchestrate and deliver every order with precision

Order Center is the central control engine that routes, processes, and fulfills every order with speed, accuracy, and AI-powered intelligence.

10–15%

Cost reduction

By brands streamlining order management via automation. (McKinsey)

99%

Of Retailers

Say they plan to invest in order management improvements. (Incisiv)

73%

Of shoppers

Expect order status updates across every step implementation. (Salesforce)

The engine behind every order

From routing and returns to syncing systems and resolving exceptions, Order Center automates the handoffs that reduce costs, eliminate delays, and keep every order on track: no matter the channel, carrier, or fulfillment path. It’s the centralized hub operations teams rely on to enforce SLAs, troubleshoot issues, and scale fulfillment with confidence.

Fulfill orders the way customers want

Whether it’s BOPIS, ship-to-home, ship-from-store, or same-day delivery, Order Center applies AI-based logic to route every order the best way possible and with complete delivery transparency to shoppers, no matter how they choose to buy.

Automate the handoffs that keep orders moving

After an order is placed, the real work begins. Order Center ensures every follow-up step, like syncing data with your ERP, running payment transactions, starting a customer workflow, or triggering returns, happens automatically and accurately.

Keep everyone in the loop

Order Center keeps your team, systems, and shoppers aligned. From order tracking to status updates to operational visibility, everyone knows what’s happening, when, and why.

Features & capabilities

AI Delivery Promise, powered by Deck IQ
AI-powered delivery dates and routing for the most accurate fulfillment.
Learn More](/content/delivery-promise?hsLang=en/index.html)

Omnichannel fulfillment options

Fulfill BOPIS, ship-from-store, and more using real-time logic and business rules.

Automated post-purchase workflows

Trigger fulfillment, returns, and ERP updates automatically after checkout.

Plug-in system integrations

Connect ERPs, 3PLs, and more with prebuilt, event-driven syncs.

End-to-end order visibility

Track and manage every order status from purchase through delivery.

Ops-ready controls & dashboards

Review problem orders, enforce SLAs, and resolve exceptions fast.

Role-based views & access

Give every team just the data and tools they need – no more, no less.

Request a demo

Let us show you how Deck Commerce Order Center keeps orders flowing and your teams aligned.

Request a demo